Job Description

Ingenuity Design Group is a leading product development team, full of passionate engineers and designers. At Ingenuity, we are committed to designing innovative products, which lead to the success of our clients and the fulfillment of our team. We do everything with professionalism, integrity, and passion.

We are seeking talented individuals to join our growing multi-disciplinary development team, who are ready to be challenged and nurtured in their careers.

The Ingenuity team provides comprehensive design services to leading US and international companies for a wide range of industries. These include consumer, commercial, industrial, automotive, bio-medical, mining applications and much more.

Being a part of the Ingenuity team presents a unique opportunity for creative and professional engineers to develop and deepen their skills. Our development team spans electronics, embedded, iOS, Android, Linux app, web servers, industrial and mechanical design and more. Working alongside other experienced designers, Ingenuity supports team development and growth through mentoring, collaboration and training. Ingenuity also fosters an open environment where team members can personally contribute to the company’s development and success.

The Role

In your role as Systems Administrator , you will be responsible for the administration, support, maintenance and continuous improvement of our on‑premises and cloud information technology infrastructure and endpoints across our growing global footprint. You will be instrumental in ensuring optimal uptime of all servers, networks, and workstations by performing daily proactive event monitoring and regular systems maintenance according to our downtime schedule.

As an experienced IT professional, you will also use your knowledge of Microsoft and Linux operating systems to support our software team in commissioning, maintaining and decommissioning hypervisors, virtual servers and networking infrastructure related to internal operations and client projects. Your skills in leveraging automation will allow you to effectively coordinate integrations between systems to improve access to information and enable the continued scaling of the business. Your customer service skills will allow you to successfully support internal and client users with IT support‑related queries and incidents on a day‑to‑day basis.

Key responsibilities

Your key responsibilities are:

• Daily monitoring and administration of computer systems and networks
• Installing and configuring computer hardware, software, systems, networks, and printers
• Timely response to local or remote service and support requests across the company
• User account administration on software platforms
• Planning and executing new initiatives to extend our capabilities
• Maintaining data security and availability across our systems
• Documenting processes and procedures
• Improving systems and connectivity through automations and integrations
• Supporting offshore teams and occasionally performing out‑of‑hours maintenance as needed, with assistance from third‑party partners
• Reporting on key operational metrics and department objectives to Management

Minimum Criteria

The following skills and experience are required for this role:

• Be a US citizen, permanent resident or hold a working visa
• A relevant qualification from a reputable education organisation (e.g. Bachelor of Computer Science) or relevant experience
• Experience in administering Microsoft, MacOS and Linux operating systems
• Experience with Proxmox and VMware products and public cloud (e.g. AWS, Azure)
• Extensive knowledge of Microsoft software, including Active Directory, Windows Server
• Extensive knowledge of Microsoft 365 products, particularly Intune, Entra, Teams and Exchange Online
• Problem-solving skills and a positive customer service attitude
• Experience in communicating with clients and service providers
• Excellent verbal and written English communication skills
• Ability to work independently and as part of a team
• Familiarity with any of M-Files, Sharepoint, Veeam, pfSense, Unifi and 3CX

Location

Our Denver office is located in Golden. We provide workplace flexibility by allowing staff to work from home for part of the week.

Only applicants who meet the required criteria will be contacted for the next stage.

*** No agencies for this role thank you ***

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