Job Description

Marketing and Community Engagement Coordinator

A Marketing and Community Engagement Coordinator is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They are the face of our brand in West Haven, possessing a passion for people, a creative spirit, and a drive to build meaningful relationships. This leader takes initiative, thinks strategically, and works with a sense of urgency to ensure Chick-fil-A is the most cared-for brand in our community.

Our Coordinator is responsible for supporting senior leadership by executing external and internal marketing strategies. Their primary focus is twofold: growing the business through community partnerships and events, and enhancing the Guest experience by creating \Remarkable\ moments both inside and outside the restaurant. You lead by example, setting a standard of hospitality and engagement that others will follow.

Position Type

• Full-time

Our Benefits Include

• A fun work environment where you can positively influence the West Haven community
• Flexible scheduling (and always closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities and competitive pay
• Networking opportunities with local schools, businesses, and non-profits

Responsibilities

• Community Presence: Act as the primary ambassador for Chick-fil-A West Haven, managing local sponsorships, school spirit nights, and community donations.
• Digital Strategy: Oversee the restaurant’s social media presence, creating engaging content that reflects our local culture and brand standards.
• In-Restaurant Experience: Execute seasonal point-of-purchase (POP) marketing, decorate for holidays/events, and coordinate \Surprise and Delight\ moments for Guests.
• Catering Growth: Partner with the catering team to identify and pursue new business opportunities and local corporate accounts.
• Brand Alignment: Ensure all marketing materials and events align with the Chick-fil-A \Recipe for Service\ and Operational Excellence.
• Public Relations: Handle media inquiries and coordinate participation in local festivals, parades, and sporting events.
• Team Collaboration: Work alongside Front of House and Back of House leaders to ensure the team is aware of and prepared for upcoming promotions.

Qualifications and Requirements

• Availability: Must be available for a flexible schedule, including some evenings and Friday/Saturdays for community events.
• Experience: Prior experience in marketing, public relations, event planning, or brand management is preferred but not required.
• Communication: Exceptional written and spoken communication skills with a \knack\ for storytelling.
• Adaptability: Ability to pivot from administrative marketing tasks to supporting front-line operations (Front of House/Hospitality) when the restaurant requires extra assistance.
• Self-Starter: Proven ability to work independently, manage a budget, and meet project deadlines.
• Reliable Transportation: Required for travel to off-site events and community meetings.
• Character: Strong people skills with a genuine desire to serve both our Team Members and the West Haven community.
• Creativity: A passion for brainstorming fresh, local ways to make our restaurant a community hub.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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