Job Description

Role Description

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion. We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Help elevate businesses with complete control and comprehensive support, and let's shape the future of work together!

Qualifications

• Experience: 2+ years of Virtual Assistant, Executive Assistant, Administrative Assistant, or similar support experience.
• Industry Background: Previous experience supporting e-commerce, media, entertainment, content creation, or digital marketing businesses.
• Communication Skills: Excellent verbal and written English communication skills with a professional phone presence.
• Organization: Strong ability to manage multiple calendars, deadlines, meetings, and priorities simultaneously.
• Technical Skills: Proficiency in Shopify, TikTok Shop, Canva, Adobe, Microsoft Office, Google Workspace, Zoom, Calendly, and other scheduling and collaboration tools.
• Attention to Detail: Strong accuracy in scheduling, record keeping, follow-ups, and administrative processes.

Requirements

• Experience supporting executives, entrepreneurs, content creators, influencers, or media professionals.
• Familiarity with e-commerce platforms such as Shopify, WooCommerce, or online marketplace operations.
• Experience coordinating production schedules, content calendars, or marketing campaigns.
• Knowledge of CRM systems and project management tools.
• Ability to work independently with minimal supervision.
• Experience in a fast-paced, deadline-driven environment.

Key Competencies

• Exceptional organization and time management.
• Professional phone and customer service skills.
• Strong multitasking and prioritization abilities.
• Problem-solving mindset.
• Reliability and accountability.
• Confidentiality and professionalism.
• Adaptability in dynamic business environments.

Core Responsibilities

• Calendar Management: Maintain and coordinate calendars, schedule appointments, meetings, interviews, and virtual events while managing scheduling conflicts and reminders.
• Meeting Coordination: Organize internal and external meetings, prepare agendas, distribute meeting materials, and ensure all participants have the necessary information.
• Call Handling: Answer inbound calls professionally, take detailed messages, direct inquiries appropriately, and provide exceptional customer service.
• Email & Communication Management: Monitor inboxes, respond to routine inquiries, prioritize communications, and draft professional correspondence on behalf of leadership.
• Administrative Support: Maintain records, organize digital files, update databases, prepare reports, and assist with various administrative projects.
• E-Commerce & Media Assistance: Support e-commerce operations, content schedules, campaign coordination, talent/vendor communications, and other industry-related administrative tasks as needed.
• WordPress Maintenance: Manage and update the WordPress website, upload content, keep pages and magazine sections updated, maintain basic site functionality, and help connect different platforms into WordPress.
• Creative: Create simple marketing materials using Canva, produce short 30-second promotional videos, support basic content creation for marketing campaigns, and prepare visual assets for online posts and website publishing.

Benefits

• Competitive salary.
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

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