Job Description

Characteristic Duties and Responsibilities

• Oversee the deployment customization and ongoing management of Salesforce CRM platforms to align with organizational objectives.
• Configure Salesforce features such as workflows reports dashboards and user permissions to ensure optimal performance and user experience.
• Perform routine maintenance tasks including applying updates managing integrations and ensuring data quality and integrity within the CRM system.
• Create and deliver user training programs support end-users by troubleshooting issues and implement enhancements to improve productivity.
• Ensure platform security through access controls role hierarchies and auditing.
• Proactively monitor system performance to identify and resolve potential issues.
• Collaborate with stakeholders to gather business requirements and translate them into Salesforce solutions maintaining comprehensive documentation on processes configurations and customizations.
• Manage change requests and develop strategies to ensure smooth adoption of updates or new functionality across teams.
• Act as a liaison between technical teams and business stakeholders to ensure Salesforce aligns with strategic objectives.
• Work with Salesforce developers and vendors to support system enhancements and stay informed about platform updates and new features.
• Oversee data migration implement automation solutions such as process builders and flows and ensure compliance with organizational and regulatory standards.

Core Values

Our core values define who we are as an organization and serve as the foundation of our code of ethics. Arbor Research expects all employees to embody these and demonstrate them in our day-to-day work.

• Collaborative Spirit

We expect each staff member to learn from and teach one another and ask each to exhibit a curiosity and respect for the contributions of others.

• Creativity

We strive to cultivate a challenging stimulating and supportive environment where our employees are expected to be inquisitive take initiative and demonstrate ingenuity.

• Credibility

Our employees are smart thoughtful and objective in their work. We expect them to be technically solid in their area of expertise and for those conducting research to demonstrate scientific rigor.

• Dedication

Our team achieves success because of our dedication to carrying out high quality work and delivering trusted results.

Supervision Received

General administrative supervision is received from the Managing Senior Programmer.

Supervision Exercised

None

Required Qualifications

• Bachelors degree (or international equivalent) with at least two (2) years of relevant experience or an equivalent combination of education and experience
• Moderate skill set and proficiency in the discipline
• Ability to conduct work assignments of increasing complexity under moderate supervision
• Demonstrated ability to use independent judgment and latitude in career-development tasks

Desirable Qualifications

• Non-profit experience
• Health research background
• Experience with foreign currency transactions
• HSPDâ12/PIV credentials/background check

Annual Salary Range

$(US National Average)

Base Compensation Determination

Base Compensation is determined by market range and geographic location pay zones. Base Compensation also includes various individual factors unique to each candidate such as job level prior experience skill set certification and educational which may impact the compensation structure.

This position is classified as exempt according to FLSA guidelines.

Required Experience:

Unclear Seniority

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