Job Description

We're now looking for a skilled and customer-focused Network Engineer Level 3 to join the team of a reputable Business Technology Company, and ensure our clients’ printing environments run smoothly and efficiently.

**PLEASE READ FULL DESCRIPTION BEFORE APPLYING**

Texas and Louisiana residents ONLY – NO OTHER STATE/COUNTRY will be considered.

**Applications must contain a current and detailed resume**

**APPLICANTS MUST INCLUDE THEIR CURRENT CITY/STATE OF RESIDENCE ON APPLICATION**

JOB RESPONSIBILITIES:

* Designing and implementing a network infrastructure based on organizational requirements

* Installing and configuring network hardware, such as router, switches, and firewalls.

* Monitoring network performance, system availability, and reliability

* Troubleshooting and resolving network issues, including hardware and software problems.

* Collaborating with other IT professionals to develop and implement network security measures.

* Conducting regular network maintenance, including updating software and hardware.

* Documenting network configurations, processes, and procedures.

* Providing network engineering support and training to other team members.

• Understand the stack of products that make up our stack of Managed Services products
• Take Control/AV Defender/N-central
• RSM/EDR/Datto/Axcient/Connectwise/Microsoft 365/Passportal
• Company's specific software ECL and Connectwise
• Handle issues with customers that both Level 1 and 2 need to escalate
• New discovery of net new client opportunities. Rapid Fire tool
• Attend and prepare for Quarterly Business Reviews with Managed and Remote Customer
• Work with service manager on upcoming IT projects
• Stay in touch with IT tickets in Connectwise/upcoming email and/or server migrations

REQUIREMENTS:

* This job requires a valid Drivers License and reliable transportation.

* At least 3-5 years experience required.

Network Engineer Skills needed

 *  In-depth knowledge of network protocols and technologies.

*  Proficiency in network hardware and software configuration

* Strong analytical and problem-solving abilities.

* Excellent communication and interpersonal skills.

* Proficiency to work both independently and in a team setting

* Time management and organizational skills.

* Adaptability and willingness to learn new technologies.

Network Engineer--Additional Skills Preferred

• Knowledge of Microsoft Applications and how to implement & migrate from other platforms
• Knowledge of Microsoft Active Directory both premise and cloud based
• Knowledge of Fortinet specific network infrastructure devices (Firewalls, Switches, etc.)
• Knowledge of Telephone/VOIP technology
• Knowledge of IOS devises

Benefits

.48 cents per mile to be reimbursed for travel and $50 a month cell phone allowance. 

401K after 1 yr and health insurance contribution.

**Applicants must include a Detailed Resume and 3 Professional References, along with the application.

** Applicants must complete Criteria Corp Assessments immediately after phone interview, in order to be considered.

** Professional References must be submitted immediately following phone interview.

**Applicants must submit to and pass a drug screen and background check, prior to hire in.

** Applicants MUST be a CURRENT Texas or Louisiana resident at time of application and hire in.

**Applicants must have a valid Driver's License and Social Security Card.

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