Job Description
Agency Services Associate Are you a problem-solver who thrives on providing outstanding service?
We are seeking motivated Agency Services Associates to join our team and act as a vital support system for our independent insurance partners and policyholders. If you are passionate about helping others, skilled at navigating technical systems, and want to build a career in a collaborative, growth-oriented environment, we want to talk to you.
In this role, you will be the frontline representative in a dynamic call center environment, helping our partners and customers resolve billing, policy, and technical inquiries.
What You Bring
- Experience: Up to 2 years of experience in a customer service environment (call center experience is a plus).
- Education: High School diploma or GED is required; a Bachelor’s degree is preferred.
- Core Skills: Excellent phone etiquette, great listening skills, and the ability to stay organized in a fast-paced environment.
- Technical Aptitude: Proficiency with computers and the ability to learn industry-specific software.
- Remote Readiness: If working remotely, you must have a hardwired internet connection with speeds of at least 50 Mbps download and 10 Mbps upload.
The Details
- Pay: Starting at $21.51/hour. Once you convert to a permanent employee, you will earn $43,500 annually
- Schedule: Monday – Friday, 8:00am – 6:00pm EST.
- Flexibility: This is a hybrid opportunity (Worcester, MA or Howell, MI) with remote work options available for those who meet the technical requirements.
- Location: Candidates must be based within the EST or CST time zones. This is a hybrid schedule in Worcester, MA or Howll, MO.
Ready to start a rewarding career in insurance support? Apply today!
We are an equal opportunity employer and are committed to creating an environment of collaboration, accountability, respect, and empowerment.
salary: $21.5 - $21.51 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School
Responsibilities
What You’ll Do - Deliver Excellence: Handle inbound calls and manage follow-up tasks via email or outbound calls to ensure every interaction leaves a positive impression.
- Support Our Partners: Interpret and verify policy transactions, explain underwriting guidelines, and provide technical troubleshooting for our software systems.
- Solve Problems: Partner with internal teams to resolve complex billing and policy issues while identifying opportunities to improve our workflows.
- Commit to Growth: Participate in an initial 6-8 week comprehensive virtual training program, followed by ongoing coaching and mentorship to help you advance your career.
Skills
- Customer Service (1 year of experience is required)
- Call Center (1 year of experience is required)
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Work experience placement, Remote work, Monday to Friday, Shift work