Job Description

Salary: $78,300 - 78,300 per year Requirements:

• We require 4+ years of information technology experience, or a bachelors degree in computer science, engineering, mathematics, or a related equivalent field
• We require 2+ years of people management experience
• We require 2+ years of operations and on-call support experience in data center facilities, mission-critical plants, or production environments
• We require the ability to travel to or commute between data center locations as needed
• We require willingness to temporarily work at alternate sites during training periods or until the assigned facility is operational
• We prefer 2+ years of computer hardware experience, including troubleshooting and repair
• We prefer experience with technical writing in a relevant domain
• We prefer certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND
• We prefer experience with system management tools and client/server environments

• We lead a team responsible for maintaining cloud infrastructure across global data center operations
• We prioritize and assign trouble tickets to data center technicians and operators
• We manage the performance of diverse data center operations teams across multiple locations
• We develop career paths for employees and update those plans in our internal tools
• We recruit and train data technicians to maintain appropriate staffing levels
• We oversee day-to-day data center operations, including queue management, 24/7 shift scheduling, and hardware logistics
• We quickly develop subject matter expertise across all areas of data center operations
• We measure and ensure key operational KPIs and metrics are met
• We drive process improvement, technical innovation, and automation within the team
• We manage large-scale incidents and serve as the call leader during outages
• We improve workflows and throughput for data center operations
• We recommend, document, and enforce policies and procedures that align with industry best practices and SLA requirements
• We maintain the on-call schedule while coordinating absences and vacations
• We continuously improve the quality and volume of our services and customer experience

• AWS
• Cloud
• Hardware
• Support
• Linux
• Network
• Security
• ASP.NET
• LESS

More:

We are AWS Infrastructure Services, and we design, plan, deliver, and operate all of AWSs global infrastructure. We keep the cloud running by supporting data centers, servers, storage, networking, power, and cooling systems that give customers uninterrupted access to the services they rely on. You will join a diverse, inclusive team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other critical roles. We collaborate across AWS to deliver the highest standards of safety and security while providing exceptional capacity at the lowest possible cost. This role supports data centers in various stages of operation and may require travel to established sites for training until the assigned facility becomes fully operational. We also offer comprehensive benefits, including health coverage, 401(k) matching, paid time off, parental leave, and additional compensation elements such as sign-on payments and restricted stock units.

last updated 27 week of 2026

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