Job Description

Controller / Customer Service Representative

ErgoStrap Inc. – Waukesha, WI

Position Summary

ErgoStrap Inc., the exclusive U.S. distributor for ErgoPack Deutschland GmbH (a Lifco AB company), is seeking a highly organized and detail-oriented Controller / Customer Service Representative to support our growing U.S. operations.

This hybrid role combines financial oversight and accounting discipline with customer-facing order management and service coordination. The ideal candidate will be comfortable managing financial controls while also serving as a key point of contact for customers, ensuring a seamless experience from order placement through delivery and after-sales support.

This position plays a critical role in maintaining compliance with Lifco’s financial policies while delivering a high standard of service to our customers.

Key Responsibilities

Financial & Controller Functions

• Manage day-to-day accounting operations using QuickBooks & Microsoft Dynamics 365 CRM/ERP
• Maintain accurate financial records, including:
• Accounts receivable and payable
• Invoicing and collections
• Expense tracking and reconciliation
• Ensure adherence to Lifco financial controls and reporting standards
• Prepare monthly, quarterly, and year-end financial reports
• Monitor cash flow and support budgeting/forecasting activities
• Coordinate with external accountants at Headquarters in Germany as needed
• Oversee credit terms and ensure compliance with company payment policies (e.g., Net 30/Net 45)

Customer Service & Order Management

• Serve as a secondary point of contact for customer inquiries
• Process customer orders from entry through fulfillment
• Internal sales team
• Service department
• Warehouse/logistics partners
• Headquarters in Germany
• Provide updates on order status, delivery timelines, and backorders
• Support service scheduling and follow-up on maintenance requests
• Handle customer issues professionally and escalate when necessary
• Maintain accurate records in CRM/ERP systems (Microsoft Dynamics 365)

Operational Support

• Assist in inventory tracking and coordination with global supply chain
• Support pricing accuracy and alignment with company policies
• Order approvals
• Payment terms
• Documentation
• Contribute to process improvements across finance and customer experience

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 3–7+ years of experience in accounting, finance, or controller-level responsibilities
• Experience in customer service, order management, or inside sales support
• Strong proficiency in QuickBooks and Microsoft Office
• Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus
• Excellent communication and organizational skills
• High attention to detail and ability to manage multiple priorities
• Ability to work independently in a fast-paced environment

Preferred Experience

• Experience in manufacturing, distribution, or industrial equipment industries
• Familiarity with international business operations or working with global headquarters
• Understanding of payment terms, credit management, and collections processes

What We Offer

• Competitive salary based on experience
• Health, dental, and vision benefits
• Simple IRA with company contribution
• Paid time off and holidays
• Opportunity to grow within a global organization backed by Lifco AB
• Collaborative, family orientated, team environment

Why ErgoStrap?

At ErgoStrap, we provide innovative, ergonomic pallet strapping solutions that improve safety, efficiency, and productivity in supply chain operations. As part of a global organization, we combine the agility of a growing U.S. business with the stability and structure of an international parent company.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to ***email_hidden***

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