Job Description

The Compliance Officer is responsible for designing, implementing, and enforcing compliance, risk management, and control frameworks across Tellworks Logistics’ warehouse operations, with a clear expectation of hands-on, on-the-floor engagement. This role requires direct involvement in daily warehouse activities, including receiving, put-away, picking, stocking, packing, shipping, product inspection, cargo handling, inventory control and order fulfilling—to ensure controls are consistently executed and effective in practice, not just in design.

The position ensures that operational, regulatory, and financial controls are aligned with SOC 1 Type 1 and Type 2, SOC 2 Type 1 and Type 2, OSHA requirements, and industry best practices. The Compliance Officer is expected to actively test controls, identify gaps, and drive corrective and preventive actions (CAPA) in real time with warehouse teams.

This role also supports audit readiness, business continuity and disaster recovery (including testing), and IT General Controls (ITGC), while working closely with the Chief Compliance Officer (CCO), operations leadership, IT, and external auditors to ensure compliance is fully embedded in warehouse execution.

Key Responsibilities

Compliance, Risk Management, and Audit Readiness

• Support the enterprise compliance program design under guidance of the Chief Compliance Officer

• Maintain compliance frameworks across multi-site warehouse operations
• Coordinate internal audits, compliance testing, and regulatory reviews
• Identify gaps, document deficiencies, track corrective actions, and report results

SOC 1 and SOC 2 Compliance

• Support SOC 1 and SOC 2 Type 1 and Type 2 examinations
• Design, document, and test control activities aligned to trust service criteria
• Maintain narratives, risk control matrices, and supporting evidence
• Coordinate management responses and remediation plans

IT General Controls (ITGC)

• Oversee access management controls including provisioning, deprovisioning, and periodic reviews
• Monitor change management controls for systems supporting warehouse and financial operations
• Validate system operations controls including backups, logging, and monitoring

Business Continuity and Disaster Recovery

• Maintain Business Continuity and Disaster Recovery plans
• Facilitate tabletop exercises and functional BCDR testing
• Track findings and ensure remediation is completed

CAPA Process – Manage identified repeat failures and track corrective and preventive actions to closure.

Warehouse Operations Compliance Oversight

The Compliance Officer must be a hands-on, on-the-floor operator who directly oversees compliance and control execution across all core warehouse processes, including receiving, put-away, picking, stocking, shipping, product inspection, cargo handling, inventory control (full and cycle counts), packing, and order fulfilment. This role is expected to actively identify risks, validate and test controls in real time, and hold operations accountable for consistent execution. The Compliance Officer must continuously monitor performance, document results, and drive immediate remediation where gaps are identified.

Regulatory and Operational Compliance

• Oversee compliance with OSHA, labor and employment laws, environmental regulations, and relevant industry standards
• Monitor regulatory and legislative developments impacting warehousing, fulfillment, and logistics operations, and proactively advise leadership on implications

Risk Management and Controls

Identify and assess operational, financial, and IT risks across warehouse and supporting systems. Implement preventive controls such as system access restrictions, approvals, and training requirements. Apply detective controls including reconciliations, audits, exception reports, and monitoring dashboards.

Audit and Reporting

Prepare audit schedules, coordinate walkthroughs, collect and validate evidence, and track remediation activities. Serve as liaison between operations, IT, sites-leadership, and external auditors. Provide regular reporting on audit status, findings, and compliance metrics.

Qualifications and Skills

Required Qualifications

• Bachelor’s degree required; JD, MBA, or relevant compliance certification strongly preferred
• Minimum of 8 years of experience in compliance, risk management, or regulatory roles, preferably within warehousing, logistics, or supply chain environments
• Strong working knowledge of warehouse operations, OSHA, labor and employment laws, safety and environmental regulations, logistics-related compliance requirements, and relevant industry standards
• Proven experience building and managing compliance programs in multi-site and/or multi-state organizations
• Excellent analytical, documentation, problem-solving, and communication skills
• Ability to travel up to 30%
• Big Four or similar consulting experience preferred
• Lean Six Sigma background preferred

Preferred Certifications

CIA, CISA, and/or ISO-based certifications preferred.

Tools and Systems

Warehouse Management Systems (WMS), ERP platforms, GRC and Artificial Intelligence tools.

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