Job Description

Job Summary

JOB TITLE:  Community Engagement Coordinator

REPORTS TO: Director of Volunteer Recruitment and Community Engagement 

SUPERVISORY RESPONSIBILITY: No 

FLSA STATUS: Exempt, Salary 

LOCATION: Hybrid with on-site requirement in Nashville, TN

BIGGER AND BETTER TOGETHER

About Us

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. As noted by our Vision, we are driven by a future in which all youth achieve their full potential.

what drives us

Our mission is fueled by the values that guide our work every day – relationships, ownership, and evolution. We build strong, trusted relationships that allow us to make a greater impact in our community. We take ownership of our commitments, striving for excellence and continuous improvement. We embrace evolution, approaching challenges with curiosity, optimism, and a solutions-focused mindset. Together, these values shape our culture, drive our success, and ensure we deliver on our vision for the youth we serve.

WE PRIORITIZE THE WELL-BEING AND PROFESSIONAL GROWTH OF OUR TEAM

We know teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, relationships are valued, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, dedicated colleagues who will inspire you to do and be your best. We have created an environment centered on meaningful and supportive connections, where team members are seen and respected not just as employees, but as people.

We are honored to have been selected as one of the Best Company Groups Best Nonprofit Workplaces in 2024, 2025, and 2026, as well as being named a 2024 Inclusive Workplaceby the Best Companies Group and COLOR Magazine. We are bigger and better together! 

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include, but are not limited to, the following:

The Community Engagement Coordinator will support the development and implementation of comprehensive volunteer mentor (Big) recruitment strategies, foster and maintain intentional, like-minded community partnerships, and provide best-in-class volunteer service to support our mission. This position is responsible for maintaining an organized volunteer pipeline, delivering high-quality front-line customer service to prospective volunteers, and guiding them through the early stages of the enrollment process.

In this role, you will support agency-wide strategic priorities by assisting with increasing the volume and strengthening the diversity of volunteer mentor (Big) inquiries. The Community Engagement Coordinator will cultivate and maintain relationships while identifying opportunities therein to support recruitment objectives.

Job Responsibilities

Core Accountabilities:

• Build and maintain a strong, diverse pipeline of prospective volunteer mentors (Bigs) aligned to recruitment goals
• Deliver high-quality, timely engagement and follow-through with prospective and returning volunteers
• Guide individuals through early enrollment steps, including information sessions, application completion, and re-engagement
• Plan and facilitate volunteer information sessions across priority geographies and audiences
• Cultivate and maintain community partnerships that support volunteer recruitment and engagement
• Represent the organization at community events and outreach opportunities to generate interest and drive inquiries
• Maintain accurate, up-to-date records and effectively manage volunteer pipeline data
• Identify and act on opportunities to improve outreach, engagement, and recruitment outcomes

Day to Day:   

• Reporting to the Director of Volunteer Recruitment and Community Engagement, support the implementation of tactics to deliver on volunteer recruitment objectives  

• Aid and advance the BBBSMT mission by developing a robust volunteer mentor pipeline that represents the gender, racial/ethnic, sexual orientation, and cultural diversity of our mentee (Little) community, as well as all BBBSMT service areas, including Davidson, Dickson, Rutherford, Williamson, Wilson, Robertson, Cheatam, and Sumner counties

• Ensures high-quality customer-focused contact with individuals who seek to understand opportunities to connect with the agency. This includes potential volunteers who may need follow-up to complete their info session and application, as well as re-engaging alumni Bigs and Littles post closure.

• Conduct a minimum of two open info sessions per month, with most occurring in the BBBSMT office and increasing occurrence of open info sessions in outlying counties. Facilitate any other info sessions with corporate or community partners as assigned.

• Maintains up-to-date and accurate records for all participants according to Big Brothers Big Sisters standards.
• Identify and attend various engagement/networking events to build interest in the BBBSMT program by sharing program options and agency engagement opportunities 
• Spearhead identification, stewardship, and cultivation of representatives and organizations within colleges and universities in the agency service area (Belmont, Lipscomb, Trevecca, Fisk, TSU, Vandy, MTSU); manage corresponding database systems and update volunteer opportunities as indicated

• Serve as the Recruitment Team’s representative for BIG Graduation and collaborate across departments to execute the annual event 

• Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required 

• Support and attend agency functions, both role-specific and broader agency events  
• This role regularly requires work outside of standard business hours to support agency recruitment efforts, outreach activities, and community engagement initiatives. This typically includes up to two evenings per week and approximately one Saturday per month. There may be periods throughout the year when additional evening or weekend hours are required. This role requires some scheduling flexibility, and we work to adjust schedules in ways that support a good work-life balance.

Organizational Alignment

• Demonstrate agency values (Relationships, Ownership, Evolution) in your actions, decisions, and interactions
• Assist with agency priorities centered on resource development (relationships, resources, tools)
• Support and attend agency events and initiatives to support the broader BBBSMT mission

Beyond the day-to-day responsibilities of the role, we expect team members to demonstrate a commitment to excellence and consistently reflect our agency’s values in how they show up, collaborate, and make decisions.

Measures of Success:

1. Volunteer Inquiries and Info Sessions: This position is expected to drive engagement of both new and alumni Bigs to meet monthly benchmarks and broader department goals.
2. Proactive Community Engagement: This position will seek out and take initiative to involve BBBSMT in community events in each of our service counties based on monthly geographic priorities set by the department and agency calendars.
3. Customer Service: This position is the gateway into the agency for all new volunteers and reengaging Bigs and will provide a level of customer service equivalent to that of agency standards through in-person conversations, timely electronic processing of applications, and email communication.

Qualifications

This Job May Be For You…

• Relationship-driven and energized by building connections in the community
• Strong interpersonal skills with a natural ability to connect people with causes and engage them to take action. Excellent written and verbal communication skills  

• Value excellent customer service and take pride in creating a welcoming, high-quality onboarding experience for volunteers

• Team player with a desire to innovate and collaborate 

• Comfortable presenting in varied environments, both in person and virtual.  
• Able to move seamlessly from public-facing presentations to detail-oriented database management
• Strong organizational skills with the ability to prioritize and manage a fast-moving volunteer pipeline

• Ability to travel across the Middle Tennessee area and support events, training, and information sessions during evenings and weekends as needed 

• Celebrates diversity and believes in the power of mentoring  

Additionally, we’d love…

• Existing Middle TN community or corporate connections
• Volunteer program or pipeline experience
• Event planning and execution experience
• Strong public speaking/facilitation skills
• CRM or database experience
• Alignment with BBBSMT’s mission and vision as well as a strong desire to impact our community through volunteerism and collective action

Qualifications:   

• Experience in business/partnership development, community organizing, sales, volunteer recruitment, or outcomes-based campaign management and/or Bachelor’s degree in business, sales, marketing, or related field 
• Proficient in Microsoft Office Suite  
• Excellent database management and presentation skills. Salesforce experience a plus  

Additional Information

Benefits

Benefits

Because we hire the best people and value our staff, Big Brothers Big Sisters of Middle TN works hard to provide competitive benefits to our team. Our comprehensive benefits package, which helps to support a healthy work/life balance, includes:

• 20 days of paid time off
• 16 paid holidays, including the week between Christmas and New Years
• Health Care Plan (Medical, Dental & Vision) – a generous portion is paid by BBBSMT
• Company Paid Text Care Concierge Medicine, providing our team and family members free 24/7 text communication and care with medical providers
• Parental Leave Benefits
• Domestic Partner Benefits
• Company Paid Life Insurance
• Company Paid Short and Long Term Disability
• Employee Assistance Program
• Immediate enrollment in our 403B – We match 50% of employee contributions up to 6% and staff are vested after 12 months of employment
• Training & development programs
• Opportunities for advancement- we promote from within!
• Monthly cell phone stipend 
• Flexible work schedule with a hybrid work environment with 3 days on-site (schools, community, office, external meeting space)
• Professional resume, LinkedIn profile, and headshot

Americans with Disabilities Act

We are committed to creating an accessible and inclusive workplace. Consistent with the ADA, we provide reasonable accommodations for individuals with disabilities. If you require accommodations to perform the responsibilities of this role, we encourage you to let us know so we can ensure you have what you need to succeed.

Job Responsibilities

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the job’s essential duties and responsibilities. They should not be regarded as a detailed description of all the work requirements of the position. BBBSMT may change the specific job duties with or without prior notice based on the organization’s needs.

To see more of the impact we are making: http://www.mentorakid.org

How to Apply

If this sounds like the position and organization for you, please submit a cover letter and resume to careers@mentorakid.org with “Your Name – Community Engagement Coordinator” in the subject line.

No phone calls, please. Applicants selected for an interview will be contacted.

BBBSMT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Details

• Date Posted: May 18, 2026
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Children / Youth

Job Tags

Similar Jobs